Inpatient Charter

Any person is free to choose the health facility where they will receive treatment. We ensure a hospital service accessible to all and suitable for people with disabilities.

We guarantee the quality of our welcome, our treatments and our care to all our patients within the limits of possibility at our facility and as part of our mission as a facility specialised in gynaecology-obstetrics.

We are committed to providing quality care in complete safety with:

  • ­qualified, motivated and responsible professionals ensuring a coordinated and multi-disciplinary team,
  • communication through a personal relationship with the patient,
  • adaptation to developing new techniques and by the acquisition of adapted equipment.

We care about the overall treatment of patients to guarantee that they receive the best support and the best quality of life. This is based on management and all the stakeholders being permanently committed to a safety and risk management policy. We have implemented procedures in compliance with the spirit of the “Luxembourg Declarations on Patient Safety”, thereby limiting our patients’ risk as much as possible.

Human dignity, patient information, teaching and confidentiality are central to our care:

  • We do not support any form of direct or indirect discrimination in terms of employment and work, based on religion or beliefs, handicap, age, sexual orientation, race or ethnic origin.
  • The hospitalised person is treated with consideration. Her privacy and peace is respected.
  • We are attentive to pain relief.
  • The hospitalised person is able to express her comments on the care and reception that she has received. Any person has the right to be heard by a person in charge of the facility in order to express his or her complaints.
  • The hospitalised person may, except in cases stipulated by the law, leave the facility at any time after being informed of the possible risks to which she may be exposed.
  • Information provided to the patient is accessible and honest. The hospitalised person participates in the therapeutic choices in relation to their condition. She may be assisted by a member of her family, whom she chooses freely.
  • Medical treatment can only be performed with the free and informed consent of the patient. The patient has the right to refuse any treatment. Any adult person may express his or her wishes as regards end of life in advance directives.
  • A specific consent is envisaged, in particular, for people taking part in a biomedical research study, for the donation and use of parts and products from the human body and for screening procedures.
  • A person who is offered a place to take part in a biomedical research study is informed, in particular, on the expected benefits and the foreseeable risks. Her consent is given in writing. Refusal will not have any consequence on the quality of the care that she will receive.
  • We are committed to promoting the health of the treated person and her family through a healing process, a care process, a prevention process or a process to promote health so as to make the patient autonomous.
  • The Clinique Bohler implements all measures to ensure the most natural possible start to breastfeeding. Our teams offer professional assistance, while respecting the personal decision of the patient to breast-feed or formula feed.
  • Parental smoking can seriously damage the child’s development. We involve ourselves very personally in order to have the skills required to inform families about the risks of tobacco for the infant and to offer effective treatments.
  • The person’s private life will be respected as well as the confidentiality of their personal, administrative, medical and social information. Since 2006, the Clinique Bohler has replaced paper patient records with a computerised file. From now on, all the patient’s administrative and medical data are computerised. Access to the IT record is protected and only authorised people are able to consult this record.
  • All the staff at the Clinique Bohler have signed a document in which they agree not to reveal any confidential information and to respect professional secrecy.
  • The hospitalised person (or her legal representatives) has access to her own health data. Under certain conditions, her beneficiaries, in the event of death, have this same right.